About Core Diagnostics
The Core difference
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Know-how
Our team of highly-skilled remote technicians includes dealer-trained technicians, auto-locksmiths, ADAS and EV specialists
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Technology
Our industry-leading IT infrastructure allows us access to vehicle manufacturer data for multiple brands simultaneously for a truly on-demand service
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Service
We’re pride ourselves on delivering a fast and effective service, with no waiting times and an average success rate in excess of 98%
Know-how
Our remote diagnostics technicians are some of the most knowledgable and experienced in the field. Many have now successfully completed thousands of job tickets and continue to deliver the high standards of service that we pride ourselves on.
However, to ensure that our team has the capacity to meet the growth in demand for our service, we have an ongoing programme of recruitment and training to find and develop remote support stars of the future.
Remote diagnostics is not the same as performing diagnostics at the vehicle. That’s why we have worked with the IMI to design and develop the first formally recognised Remote Diagnostics Technician accreditation.
In addition to achieving this qualification, our trainee technicians undergo extensive training on our systems and procedures. They are assigned a mentor to ensure that they are completing the work to the standard we expect, and we monitor times, chats, efficiency, and problem-solving in order to build well-rounded and highly skilled technicians.
Continual personal development is also extremely important to ensure that our technicians are always ready for new and emerging technology, with many having completed EV & Hybrid Level 2 and 3, as well as AOM 230 for ADAS.
Technology
Our infrastructure enables us to offer exceptional vehicle coverage, no wait times or frustrating support queues.
Our systems provide secure access to vehicle data for more than 60 vehicle brands. However, it’s not only the number of brands that matters, but also how many can be accessed simultaneously. That’s what makes the difference between an on-demand service like ours, and one with a queue.
It’s also about having the latest tools and how they are configured. Typically, a remote diagnostics service will operate with units which need to be attached and re-attached each time you require them. For us, this seemed highly inefficient and loses precious minutes.
Instead, we’ve built a bespoke diagnostics centre with custom automations which allows our technicians to access hundreds of systems at the single click of a button. One of the first of its kind, this drives the efficiency that our customers experience today and is why our remote service can be truly ‘on-demand’.
Service
It’s important to us that we not only meet your expectations, but exceed them.
We closely monitor our success rates as well as our response times, to ensure that 30 seconds is the longest anyone will have to wait for support from one of our remote technicians. However, we regularly invite customer feedback on our service and use it to drive continual improvement.
As part of this we’ve learned that our breadth of coverage, high success rates, rapid response times and our professional and friendly service are why our customers frequently recommend Core Diagnostics to others.
We’re enormously proud of the reputation we’ve earned and will always strive to ensure we live up to it.
Case Studies
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Watch the video: National Windscreens chooses Core Diagnostics
With the implementation of ADAS in most modern vehicles, it can be difficult ...
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Watch the video: Why Dean Lomas turned to Core Diagnostics
Known on social media as 'The Neurodivergent Mechanic', business owner and te...
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Watch the video: Why ADAS Calibration Centre chose Core Diagnostics
ADAS Calibration Centre Northern Ireland was losing out on an increasing numb...
Testimonials
