Watch the video: National Windscreens chooses Core Diagnostics

With the implementation of ADAS in most modern vehicles, it can be difficult for glass replacement companies to keep up. Add security gateways into the mix and carrying out relatively common jobs like replacing a windscreen on a Nissan Qashqai can become a challenge.

To remedy this and increase their vehicle coverage, National Windscreens deployed the Core Remote throughout their nationwide sites.

Watch the video here:

Rob Roberts, technical advisor at National Windscreens, comments:

“Remote Diagnostics technology allows us to receive live input from Core Diagnostics to our fitting centres across the UK. The technology that enables communication between the external tester tool and the vehicle.

“The team at Core Diagnostics instantly connect to the vehicle remotely and access the required diagnostic information through the Cloud. Our technician then corresponds with the Core Diagnostics specialist via live chat to receive instructions and information to do with the calibration. Confirmation that the job has been completed is sent over the chat followed by an ADAS Protocol Certificate, via email.

“The repair reports that Core Diagnostics send to us are given to the customer which offers them peace of mind. These are now part of the Insurance Industry Requirements (IIR), the guidance from Thatcham Research, that aims to clarify the safe calibration and repair of ADAS-equipped vehicles. “The Core Diagnostics tool gives us greater vehicle coverage which is essential in the ADAS market and gives our technicians the tools to be the best in the industry. The quick response time from the Core Diagnostics team means a speedy resolution for our customers,” concludes Rob.