Our useful video user guide shows how to manually connect the Core Remote to a Wi-Fi® network.

Want to know how to create a remote support ticket? Watch our video user guide on how to use the Ticket Portal.

Alternatively, here's a set-by-step guide to set up your Core Remote, connect to a Wi-Fi® network and connect to the Core Diagnostics network:

Step 1. Attach OBD Cable

Attach the supplied OBD cable to the Core Remote using a Torx 10 tool.

Step 2. Connect the Core Remote to your WiFi network

Connect the 16-pole OBD connector of the Core Remote to the OBD port of a vehicle and follow the next steps:

1. After a few seconds, the orange LED, located at the upper left corner of the Ethernet port, will light up constantly: the Core Remote is now ready.
2. At the same time, the green LED at the top right will flash slowly (900ms on/off): the Core Remote WiFi module is online and ready to connect to a network.
3. Search for the Core Remote with your PC, laptop, tablet or smartphone via the WiFi settings and connect.
4. Open the web browser on your PC, laptop, tablet or smartphone and type in the address bar connector.help and connect the Core Remote to the preferred network.
5. The green LED flashes quickly (300ms on/off): the Wifi Network is set up and the Core Remote is trying to connect.
6. The green LED will flash even faster (100ms on/off): the Core Remote is connected to the WiFi network and is trying to connect to the Core Diagnostics server.
7. The green LED is constantly on: the Core Remote is connected to the Core Diagnostics server.

Step 3. Login and connect to Core Diagnostics

Note: the Core Remote must be connected to a vehicle in order to establish communication. Without a connected car, the Core Remote will not be able to connect to a network.

1. Now that the Core Remote is ready for use, go to https://core-diagnostics.obd.help via the browser of your PC, laptop, tablet or smartphone and use the login data supplied to you.
2. Select the desired service/s in the menu and follow the steps shown on the screen.

Go to the Core Diagnostics portal